Returns Policy Retail and Wholesale
You may return most new, unopened items within 30 days of delivery for a full refund. Once an item is opened, we cannot issue a refund due to hygenic reasons unless the item is defective. Items are shipped in sealed, clear bags for easy examination.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
The Canada Post shipping calculator is a nightmare for businesses dealing with small items. We find that it is easier to have a set shipping and handling cost per item, and the shipment is sent via light packet air mail. Typical delivery time via standard shipping, once shipped is 3-5 days within Canada, 8-15 business days to the USA and 6 - 21 days international, depending on location. If you are ordering more than 3 items, please inquire via email BEFORE finishing order payment and we can adjust shipping costs significantly. We can ship expidited to the USA (4 days delivery) for $25.00. Expidited is the cheapest shipping that includes a tracking number to the USA. We are happy to work with you and can offer other services such as FedEx, UPS and DHL, insurance on request.